Cleaning Service

Frequently Asked Questions

We offer a wide range of cleaning services, including regular home cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, carpet, sofa and mattress cleaning. Our services can be tailored to your specific needs.

Our pricing depends on factors such as the size of the space, the type of cleaning required, and the frequency of service. We can provide you with a personalised quote after assessing your needs during a free consultation.

Yes, we offer both one-time and recurring cleaning services. You can schedule weekly, bi-weekly, or monthly cleanings, or simply book a one-time service when needed.

Absolutely! We can customize the cleaning checklist to match your preferences and priorities. Just let us know what you’d like to include or exclude from the standard cleaning package.

Yes, we use environmentally friendly and pet-safe cleaning products. Our cleaning methods are designed to be safe for your family and the environment.

All our cleaning staff undergo background checks and are fully insured, providing you with peace of mind and security.

Our standard cleaning package is priced for a maximum of 4 hours, and we’re committed to ensuring your house is clean within this timeframe. If, for any reason, the cleaning service exceeds 4 hours, we may apply additional charges. However, rest assured that our highly skilled team works efficiently to meet our time commitment, and we aim to provide a thorough cleaning within the specified time frame.

The extra charges are calculated based on the additional time required and will be discussed with you before we proceed. We aim to provide transparent pricing, so you’ll always be aware of any additional costs if the cleaning takes longer than expected. Our goal is to ensure your complete satisfaction with the cleaning, and we’ll do our best to provide an accurate time estimate during your booking.

We do not require payment in advance for our services. Payment is typically processed after the service is completed.

We have a free cancellation policy, which allows you to cancel your appointment at no charge as long as you notify us at least 48 hours in advance. We believe in providing flexibility and convenience to our customers while ensuring a hassle-free experience. If you have any more questions or if you’re ready to schedule your cleaning, please don’t hesitate to contact us.

It’s not necessary for you to be present during the cleaning. Many of our clients provide access instructions, and our professional cleaning team can handle the job efficiently.

We have an online scheduling system for your convenience, and we’ll send you confirmation details via email or Whatsapps. We’ll also provide reminders before your appointment.

Our professional cleaning services cover a wide range of locations, including Kuala Lumpur, ensuring that residents in these areas can benefit from our top-notch cleaning expertise.

We bring our own cleaning supplies and equipment. You don’t need to worry about providing anything unless you have specific preferences for certain products or equipment.

Our pricing is transparent, but there may be additional charges for extra services or specific requests. We’ll discuss any additional fees upfront to avoid surprises.

Yes, we offer discounts for clients who schedule recurring cleaning services with us. We also run special promotions from time to time, so be sure to check our website or contact us for current offers.

We are happy to accommodate special requests, including using your preferred cleaning products, provided they meet safety and quality standards. Just let us know your preferences in advance.

It’s best to book your cleaning appointment at least 3 days in advance to ensure availability, especially for recurring services. However, we can often accommodate last-minute requests, depending on our schedule.

We accept various forms of payment, including cash, TnG and online transfer options. Payment is typically processed after the service is completed, and we’ll provide you with an invoice for your records via Whatsapps or email.

We offer a diverse range of payment methods for your convenience.

For Instant Transfer:

The payment will usually be reflected within 60 minutes after we receive the payment, except for transactions made after 6 pm, on public holidays, weekends, or during the lunch hour.

For Interbank GIRO (IBG) Transfer:

The payment will be reflected once our bank receives the mentioned payment.

For Bank Transfers:
  • Bank Name: Maybank
  • Account Holder: HOUZMONI SDN.BHD.
  • Account Number: 5644 8142 6263

Any inquiries about Maybank transfer procedure, please refer to Maybank FAQs

Notice: Experience hassle-free transactions by opting for the convenience of Online Banking. Say goodbye to cash handling and embrace a seamless payment process.

Kindly contact us for any further inquiries about payment.

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